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Community Engagement Coordinator

Job Description

Posted October 24, 2022

About the Pope Francis Center: Pope Francis Center exists to provide meals, supportive services, and housing assistance to Detroit community members in need, especially those experiencing homelessness. On an average day, we welcome nearly 200 guests and provide them with nutritious meals, showers, laundry, and access to doctors, dentists, lawyers, and housing providers through our free clinics. Our Bridge Housing Campus is currently under construction in Core City and is the centerpiece of our plan to end chronic homelessness in Detroit. We have been serving Detroit’s most vulnerable citizens for over 30 years, and we envision a Detroit without homelessness, where every person has the resources for sustained stability.

Position Description: The Community Engagement Coordinator is a full-time position primarily responsible for recruiting, scheduling, training, and managing the volunteer staff at the Pope Francis Center. The coordinator will help to expand individual, corporate, parish, and educational volunteer opportunities, promote engagement, and periodically evaluate all aspects of our volunteer program. As a member of the program team, the coordinator will also assist the Program Director in the direct delivery of services to our guests and cleanup of the center after center hours. The Community Engagement Coordinator will report to the Program Director.

Principal Accountabilities:

  • Manage PFC’s volunteer program
  • Recruit, schedule, train and manage several hundred volunteers including volunteer   orientation and training and online volunteer management software
  • Greet, check-in, support, and guide volunteers regularly
  • Support program team and daily operations, providing coverage as needed
  • Manage aspects of PFC’s clinic programming, including legal clinic
  • Manage relationships with corporate, parish, and school volunteer programs
  • Work with program team to identify and meet evolving volunteer needs
  • Identify and train volunteers for one-off needs or special events
  • Expand volunteer opportunities, including a “Lead Volunteer” program and volunteer  opportunities for large groups
  • Manage volunteer engagement, including volunteer recognition events
  • Evaluate all aspects of the volunteer program, ensuring program effectiveness and  recommend/implement change as appropriate
  • Track volunteer data, maintain records, and provide reports on volunteer participation, attrition, morale, and engagement
  • In partnership with other staff, coordinate in-kind donation needs and logistics, including parish donations, Amazon Wishlist, corporate donation drives, and the Christmas Day Backpack Project

Required Qualifications: 

  • Volunteer experience or professional experience in a nonprofit setting
  • Outstanding interpersonal, communication, and organizational skills
  • Ability to work well with a diverse group of people
  • Willingness to adjust hours to accommodate various needs, e.g. special events
  • Ability to effectively manage a wide array of tasks, projects, and responsibilities
  • Must have a desire and willingness to work people experiencing homelessness
  • Be a self starter who can work independently as well as with a team
  • Willingness to be flexible and help wherever there is a need at the Center

Physical Requirements: This job primarily operates in-person in a dynamic social services setting. This role requires the ability to lift 50 pounds independently; walk, climb, or descend stairs; kneel, bend, and twist; and occasionally operate a commercial vehicle to pick up and deliver items.

FLSA Classification: Exempt

To apply: Send your resume and cover letter to careers@popefranciscenter.org

Pope Francis Center is proud to be an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We do not discriminate based on race, color, sex, religion, sexual orientation, national origin, status as an individual with a disability, genetic information, pregnancy, status as a protected veteran, or any other applicable protected characteristic as outlined by federal, state, or local laws.