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Position Title: Volunteer Coordinator

 

About Pope Francis Center
Pope Francis Center exists to provide meals, supportive services, and housing assistance to Detroit community members in need, especially those experiencing homelessness. On an average day, we welcome nearly 200 guests and provide them with nutritious meals, showers, laundry, and access to doctors, dentists, lawyers, and housing providers through our free clinics. Our Bridge Housing Campus is currently under construction in Core City and is the centerpiece of our plan to end chronic homelessness in Detroit. We have been serving Detroit’s most vulnerable citizens for over 30 years, and we envision a Detroit without homelessness, where every person has the resources for sustained stability.

 

Job Description
The Volunteer Coordinator is a part-time position primarily responsible for on-site supervision of the volunteer staff at the Pope Francis Center. The Coordinator will monitor scheduling and provide support to volunteers, promote engagement, and steward volunteer and partner relationships. As a member of the program team, the Coordinator will also assist the Program Director in the direct delivery of services to our guests and cleanup of the center after center hours. The Volunteer Coordinator will report to the Program Director.

 

Primary Responsibilities

  • Monitor volunteer scheduling, registration, and completion of necessary volunteer qualifications to ensure shift coverage
  • Greet, check-in, support, and provide on-site supervision of volunteers 
  • Track volunteer attendance and maintain accurate volunteer records 
  • Work with program team to identify and meet evolving volunteer needs
  • Communicate and engage with volunteers consistently to steward relationships
  • Address and elevate volunteer feedback and concerns 
  • Provide support to volunteer department during agency-sponsored events (Annual Gala, Thrive 5K, etc.) and large-scale volunteer days
  • Serve as on-site contact for partners, including clinical, legal, and other programming
  • Support program team and daily operations, providing coverage as needed

 

Additional Program Duties/Responsibilities

  • Assist with setup in the morning of coffee, food, laundry and shower stations, as well as general setup of the Center
  • Assist volunteers with laundry, front office, showers, or food service line as necessary for service
  • Cleanup of general areas as required and preparing areas for service for the following day
  • Help staff to maintain calm, pleasant atmosphere in the Center
  • Other duties as assigned

 

Qualifications:

  • Volunteer experience or professional experience in a nonprofit setting
  • Outstanding interpersonal, communication, and organizational skills
  • Ability to work well with a diverse group of people
  • Flexibility to adjust hours to accommodate various needs, e.g. special events
  • Ability to effectively manage a wide array of tasks and responsibilities
  • Must have a desire and willingness to work people experiencing homelessness
  • Willingness to be flexible and help wherever there is a need at the Center

 

Physical Requirements
This job primarily operates in-person in a dynamic social services setting. This role requires the ability to lift 50 pounds independently; walk, climb, or descend stairs; kneel, bend, and twist; and occasionally operate a commercial vehicle to pick up and deliver items.

 

To apply: Send your resume and cover letter to Careers@popefranciscenter.org 

 

Pope Francis Center is proud to be an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We do not discriminate based on race, color, sex, religion, sexual orientation, national origin, status as an individual with a disability, genetic information, pregnancy, status as a protected veteran, or any other applicable protected characteristic as outlined by federal, state, or local laws.