About the Pope Francis Center
Pope Francis Center exists to provide meals, supportive services, and housing assistance to Detroit community members in need, especially those experiencing homelessness. On an average day, we welcome nearly 200 guests and provide them with nutritious meals, showers, laundry, and access to doctors, dentists, lawyers, and housing providers through our free clinics Our Bridge Housing Campus is currently under construction in Core City and is the centerpiece of our plan to end chronic homelessness in Detroit. We have been serving Detroit’s most vulnerable citizens for over 30 years, and we envision a Detroit without homelessness, where every person has the resources for sustained stability:
Position Name & Description
The Community Engagement & Volunteer Coordinator is a full-time position responsible for on-site supervision of the volunteer staff supporting the Bridge Housing Campus. Working under the Associate Director of Community Engagement, the role will be a key component in providing opportunities for the community to fully engage in the Bridge Housing Campus. The Coordinator will monitor scheduling of and provide support to volunteers, promote engagement of the community, and steward relationships with volunteers and community partners. This position includes evening and weekend shift coverage.
Primary Responsibilities – Volunteer Coordination
- Recruit volunteers to support operations and programming.
- Monitor volunteer scheduling, registration, and completion of necessary volunteer qualifications to ensure shift coverage.
- Ensure volunteers are trained and equipped for their roles and responsibilities.
- Greet, check-in, support, and provide on-site supervision of volunteers.
- Assist in maintaining training resources and materials for volunteers.
- Track volunteer attendance and maintain accurate volunteer records.
- Work with the program team regularly to identify and meet evolving volunteer needs.
- Communicate and engage with volunteers consistently to steward relationships.
- Address and elevate volunteer feedback and concerns.
- Provide support to the Community Engagement Department during agency-sponsored events (Annual Gala, Thrive 5K, etc) and large-scale volunteer days.
Primary Responsibilities – Community Engagemen
- Develop and maintain community scheduling reservation processes, policies, and procedures.
- Respond to community meeting room and facility space reservation requests via phone and email.
- Coordinate with the Program Team to ensure room overbooking does not occur.
- Serve as an on-site point of contact for scheduled community groups.
- Collaborate cross-departmentally to ensure all stakeholders are aware of and prepared for community groups on-site, including but not limited to Security, Facilities, Philanthropy, and Program Departments.
- Identify opportunities for further engagement and collaboration with community groups.
- Assist in the recruitment and scheduling of community resources to support programming for residents.
Additional Program Duties/Responsibilities
- Act as a representative of the organization in the community.
- Cross train across the Community Engagement Department to provide coverage for gaps in staffing as needed.
- Help staff to maintain a calm, pleasant atmosphere at the Bridge Housing Campus.
- Other duties as assigned
Qualifications
- 1-2 years of Experience coordinating volunteers
- Outstanding interpersonal and communication skills
- Excellent time management and organization
- Proficiency in Google Suite, Microsoft Office suite, and scheduling software
- Ability to work well with a diverse group of people
- Flexibility to adjust hours to accommodate various needs, e.g. special events
- Ability to effectively manage a wide array of tasks and responsibilities
- Must have a desire and willingness to work with people experiencing homelessness
Physical Requirements
This job primarily operates in-person in a dynamic social services setting. This role requires the ability to lift 50 pounds independently; walk, climb, or descend stairs; kneel, bend, and twist; and occasionally operate a commercial vehicle to pick up and deliver items.
To apply: Send your resume and cover letter to Careers@popefranciscenter.org
Pope Francis Center is proud to be an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We do not discriminate based on race, color, sex, religion, sexual orientation, national origin, status as an individual with a disability, genetic information, pregnancy, status as a protected veteran, or any other applicable protected characteristic as outlined by federal, state, or local laws.